Privacy Policy

Chowrun ("we," "us," or "our") is a hyper-local marketplace platform operated in Badagry, Nigeria, that connects customers with vendors (restaurants, grocery stores, pharmacies, and service providers) and independent delivery riders. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile application, website, and related services (collectively, the "Services"). By using Chowrun, you consent to the practices described in this policy.

We collect the following types of information to provide and improve our Services:

When you create an account, place an order, or interact with our platform, we may collect: • Full name, email address, and phone number • Delivery address and saved location preferences (within Badagry and up to 15km radius) • Payment information (processed securely by our payment partner, Transactpay) • Profile photo (optional) • Government-issued identification (for vendors and riders during KYC verification)

With your permission, we collect precise geolocation data from your device to: • Show vendors available within your delivery radius • Assign the nearest available rider for faster delivery • Track order progress in real-time • Verify delivery completion You can disable location services through your device settings, but this may limit certain features of the app.

We automatically collect: • Device type, operating system, and browser information • IP address and mobile network information • App usage patterns, search queries, and feature interactions • Crash logs and performance data to improve stability

We use your information for the following purposes: • Processing and fulfilling orders, payments, and deliveries • Connecting you with vendors and riders in your area • Sending order confirmations, delivery updates, and promotional communications (with your consent) • Processing wallet top-ups, vendor settlements, and refunds • Verifying vendor and rider identities (KYC) • Detecting and preventing fraud, abuse, and security incidents • Analyzing usage trends to improve our platform

We do not sell your personal information. We may share your data with: • Vendors: Your name, phone number, and delivery address are shared with the vendor fulfilling your order. • Riders: Your name, phone number, delivery address, and (during active delivery) your precise location are shared with the assigned rider. • Payment Processors: Transactpay processes all payments. We share transaction details necessary to complete payments and transfers. • Service Providers: Cloud hosting, analytics, push notification, and email delivery services that help us operate the platform. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We retain your personal information for as long as your account is active or as needed to provide our Services. If you request account deletion: • Your account will be marked for deletion and permanently purged after 30 days. • During this 30-day period, you can reverse the deletion request by logging back in. • After 30 days, all personal data is permanently erased from our active systems. • Some information may be retained in anonymized form for analytics, or as required by law (e.g., tax and financial records for up to 7 years).

We implement industry-standard security measures to protect your data: • All data transmission is encrypted using TLS/SSL • Payment information is processed securely by our payment partner, Transactpay • Row-level security (RLS) restricts database access to authorized users only • Regular security audits and vulnerability assessments • Multi-factor authentication for admin and high-privilege accounts While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We use cookies and similar technologies to: • Remember your login session and preferences • Analyze app usage and performance • Deliver relevant marketing communications (with your consent) You can manage cookie preferences through your device or browser settings. Disabling cookies may affect certain features of the Services.

Chowrun is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete the information.

Depending on applicable law, you may have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Request deletion of your personal data (subject to legal retention requirements) • Object to or restrict certain processing activities • Withdraw consent for marketing communications at any time • Export your data in a portable format To exercise these rights, contact us using the information below.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through the app, email, or by posting a prominent notice. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Chowrun support through the in-app Help section. We aim to respond to all inquiries within 48 hours.