Terms of Service

By downloading, installing, accessing, or using the Chowrun mobile application, website, or any related services (collectively, the "Platform"), you agree to these Terms of Service. If you do not agree, please do not use the Platform. We may update these Terms at any time. Changes take effect when posted. Your continued use of the Platform after changes means you accept the updated Terms.

To use Chowrun, you must: • Be at least 18 years of age • Reside within or request delivery to the Badagry, Nigeria service area (approximately 15km radius) • Provide accurate, current, and complete information during registration • Maintain the security of your account credentials You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorized use. Chowrun reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

As a customer, you agree to the following: 3.1 Orders • All orders placed through the Platform are offers to purchase, subject to vendor acceptance and availability. • Prices listed are in Nigerian Naira (₦) and include applicable taxes unless stated otherwise. • Vendors may adjust prices or reject orders based on availability. 3.2 Delivery • Delivery times are estimates and may vary based on traffic, weather, rider availability, and vendor preparation time. • You must provide accurate delivery addresses and be available to receive orders. • If you are unavailable after multiple delivery attempts, the order may be cancelled and fees may apply. 3.3 Payments • Payments are processed through our payment partner, Transactpay. • By placing an order, you authorize us to charge your selected payment method. • Refunds are issued at Chowrun's discretion and may be credited to your Chowrun wallet or original payment method. 3.4 Cancellations • Orders may be cancelled before the vendor accepts or begins preparation. • Once an order is in preparation, cancellations may incur a fee. • Chowrun reserves the right to cancel orders due to vendor unavailability, rider shortages, or other operational reasons.

As a vendor, you agree to the following: 4.1 Onboarding & KYC • You must complete all onboarding stages including business verification, KYC documentation (CAC or SMEDAN certificate, government-issued ID, and food safety permits where applicable), and bank account verification. • All information provided must be accurate and kept current. 4.2 Operations • Maintain accurate menus, pricing, and availability in real-time. • Prepare and package orders promptly and professionally. • Fulfil accepted orders promptly and professionally. • Maintain any business licences, health permits, and insurance you are required to hold. 4.3 Commission & Settlements • Chowrun retains a 10% platform commission on each successful order. • Vendor earnings (90% of order value) are credited to your Chowrun wallet upon customer confirmation or auto-release after 15 minutes. • You may withdraw wallet balances to your verified bank account (minimum ₦500). 4.4 Conduct • Vendors must not engage in fraudulent activities, misrepresentation, or harassment of customers or riders. • Chowrun reserves the right to suspend or terminate vendor accounts for policy violations, with or without notice.

As a delivery rider, you agree to the following: 5.1 Requirements • You must be at least 18 years old with a valid means of identification. • You must have a reliable delivery vehicle (motorcycle, bicycle, or car) in safe operating condition. • You must possess a valid driver's/rider's licence where applicable. 5.2 Responsibilities • Pick up orders promptly from assigned vendors. • Deliver orders to customers safely, professionally, and within the estimated timeframe. • Maintain food safety standards during transit (e.g., insulated bags for hot food). • Communicate professionally with customers and vendors. 5.3 Compensation • Chowrun calculates every fare. Riders do not set or negotiate prices with customers or vendors. • Fares are distance-based: a ₦1,000 base fare covering the first 2km, then ₦150 for every extra kilometre, subject to a ₦500 minimum. There is no maximum fare. • Riders keep 90% of the delivery fare; Chowrun keeps the remaining 10% plus the ₦100 service fee. • Earnings are credited to the rider's Chowrun wallet on settlement and may be withdrawn to a verified bank account. • The full rate card is published in the rider help centre and may be reviewed from time to time. 5.4 Proof of pickup and delivery • Riders must capture the in-app pickup photo of the packed order before leaving the vendor, and the in-app delivery photo at drop-off. The app blocks status progression until the pickup photo is saved. • Photos shared through WhatsApp or any channel outside the app are not accepted as evidence in a dispute. • Riders must inspect packaging at pickup and request a repack where packs are unsealed, leaking or miscounted. No rider is penalised for refusing a badly packed order. 5.5 Conduct • Riders must not tamper with, consume, or misdeliver orders. • Dangerous or reckless riding is strictly prohibited. • Chowrun may suspend or terminate riders for safety violations or misconduct.

You may not use the Platform to: • Engage in fraud, misrepresentation, or deceptive practices • Harass, abuse, or discriminate against any user • Interfere with the Platform's security features or infrastructure • Use automated systems (bots, scrapers) to access the Platform • Resell access to the Platform or create multiple accounts to manipulate the system • Post or transmit unlawful, defamatory, obscene, or harmful content • Use the Platform in any way that violates applicable rules or regulations

7.1 Payment Processing All transactions are processed through Transactpay, our payment partner. Chowrun does not store full card details on its servers. 7.2 Refund Policy • Full refunds may be issued for cancelled orders before preparation begins. • Partial refunds may be issued for missing or incorrect items, subject to investigation. • Refunds are typically processed within 5–10 business days to the original payment method or Chowrun wallet. 7.3 Dispute Resolution • Customers may report issues through the app's "Report an Issue" feature. • Chowrun will investigate disputes within 48 hours. • Decisions are made based on order history, rider/vendor reports, and photographic evidence where available. • Users found to abuse the dispute system may have their accounts suspended. 7.4 Damaged, Spilled or Missing Items Responsibility is determined from the in-app pickup and delivery photos: • Pickup photo shows a sealed, sound pack and the goods arrive damaged — the rider is responsible. • Pickup photo shows weak, unsealed or already-damaged packing, or an item was never in the bag — the vendor is responsible. • No pickup photo exists — the rider is responsible, as there is no record of the condition at pickup. • Genuine accident, robbery or road incident reported to support at the time — Chowrun absorbs the cost. • Evidence is inconclusive and both parties acted in good faith — Chowrun absorbs the cost on a first occurrence and warns both parties. 7.5 Deductions and Appeals • A deduction is limited to the customer refund for the affected item and will not exceed the fare or vendor payout for that order unless Chowrun approves otherwise in writing. • The affected party is notified before any deduction, with the order number, reason and supporting photos. • Appeals must be raised within 48 hours; Chowrun responds within 3 working days. • Repeated damage claims without pickup photo evidence may result in account suspension.

All content on the Platform including logos, trademarks, software, text, graphics, and images is the property of Chowrun or its licensors. You may not reproduce, distribute, modify, or create derivative works without our express written consent. User-generated content (reviews, photos) remains your property, but you grant Chowrun a licence to use, display, and distribute such content on the Platform and in promotional materials.

• Chowrun is a marketplace platform and is not liable for the quality, safety, or legality of goods sold by vendors. • We do not guarantee uninterrupted or error-free access to the Platform. • In no event shall Chowrun's total liability exceed the amount you paid for the specific transaction giving rise to the claim. • We are not liable for indirect, incidental, special, or consequential damages. Chowrun holds payments in escrow until delivery is confirmed, but does not guarantee vendor or rider performance. Disputes between users should be resolved through the Platform's dispute resolution process.

Chowrun reserves the right to suspend or terminate any account, without prior notice, for: • Violations of these Terms or any Platform policies • Fraudulent, abusive, or harmful activity • Accumulation of 4 or more verified disputes/reports against a vendor or rider • Non-payment of outstanding balances • Extended periods of inactivity Upon termination: • Your access to the Platform will be revoked immediately. • Any pending orders or withdrawals may be cancelled or held pending investigation. • You remain liable for any amounts owed prior to termination. Users may delete their account through the app settings. Deletion requests enter a 30-day grace period, after which all personal data is permanently erased.

For questions about these Terms, please contact Chowrun support through the in-app Help section. We aim to respond to all inquiries as quickly as possible.